What Should I Do if My Hardware Doesn't Appear in Hardware Configuration Utility or MAX?

  1. Check that the ACCESS/ACC LED on the hardware is solid green.
  2. Check if the connection between the hardware and software needs to be refreshed.
    SoftwareDescription
    Hardware Configuration Utility Click the refresh button ().
    MAX
    1. In the MAX configuration tree, expand Devices and Interfaces.
    2. Expand the Chassis tree to see the list of installed hardware and press F5 to refresh the list.
  3. If the instrument is still not listed, power off the system, ensure that all hardware is correctly installed, and restart the system.
  4. Navigate to the Device Manager by right-clicking the Start button and selecting Device Manager.
  5. Depending on your controller type, verify Device Manager settings.
    Controller TypeDescription
    PXI controller
    1. Verify that a National Instruments entry appears in the system device list
    2. If error conditions appear in the list, right-click the module you are using in the Device Manager and select Update Driver.
    MXI controller Right-click PCI-to-PCI Bridge and select Properties from the shortcut menu to verify that the bridge is enabled.
  6. Restart your computer.