Software Product Lifecycle Policies

NI software products have standard lifecycle policies that define release frequency and support. There are three lifecycle phases for our software products.

published

02.01.2023

Support Available in Software Lifecycle Phases

 

 Lifecycle Phase
Support TypeMainstream SupportExtended SupportBeyond End of Support
 Technical Support

Phone support

Active subscription or service agreement requiredPossible with a long-term service agreement1
Email  supportActive subscription or service agreement requiredPossible with a long-term service agreement1
Online forums
Online documentation
Dedicated Support Group2
Upgrade Assistance3
 R&D Development
OS updatesPossible with a long-term service agreement1
Non-security-related bug fixesPossible with a long-term service agreement1
Security-related bug fixes
Driver Support4
Software service packs/maintenance releases
Software download availableActive subscription or service agreement requiredActive subscription or service agreement required
 Training
On-demand courses
Virtual or classroom training5
 Purchase
Product available for purchase

1Contact us to inquire about availability.

2Available at an additional cost, typically as part of an enterprise agreement. Contact us to inquire about availability.

3Available at an additional cost. Refer to NI Technical Consulting Services for more information.

4Device driver distributions are tested on the most current version of the specific LabVIEW release. Refer to NI Driver and Development Software Compatibility for more information.

5Some Public & private virtual training and Public classroom training are included with the purchase of a subscription to a software suite. Private training may be available at an additional cost.

Mainstream Product Support Phase Durations

 

ProductVersions in Mainstream Support
LabVIEW2021 and later
LabWindows™/CVI2020
TestStand2021 and later
DIAdem2021 and later
VeriStand2021 and later
Measurement Studio2019
FlexLogger2021 and later
InstrumentStudio Pro2024 and later
SystemLink2021 and later

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