You expect NI systems to help you solve some of the most challenging engineering problems; expect the same level of capability in our services. With every STS deployment, NI partners with you to determine the level of service that best meets your application needs and ensures long-term success.
To help you maximize the uptime of your deployed testers, NI offers specialized service programs are designed to meet the critical needs of semiconductor test applications while helping you increase factory efficiency and minimize maintenance. To help you quickly develop and deploy testers, NI provides a variety of options for engineering services, such as test program development, custom operator interface (OI) development, load board development, test cell integration, tester migration, and more.
Basic Service Program | Full Service Program | Custom Service Program |
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Basic Service Program | Full Service Program | Custom Service Program | |
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Description | Obtain peace of mind through support from STS experts to accompany your in-house maintenance operations. One year of the Basic Service Program is included with every STS. | Maximize the uptime of your STS with faster turnaround times from NI when hardware fails or you need expert support. The Full Service Program is recommended for most STS applications | Collaborate with NI on a customized program that may include Basic, Full, or additional entitlements to meet your specific application needs. |
Obtain Basic Support | |||
Repair Coverage | Optional | ||
Access to Software Updates | Optional | ||
Access to 8x5 STS Technical Support | Optional | ||
System Bring Up | Optional | ||
3-5 Business Day Turnaround for Replacement Hardware | Optional | ||
Maximize Production Uptime | |||
24-Hour Turnaround for Replacement Hardware 7 Days a Week | — | Optional | |
On-Site Maintenance and Troubleshooting | — | Optional | |
Access to 24x7 STS Technical Support | — | — | Optional |
On-Site Preventive Maintenance | — | — | Optional |
Optimize Tester Performance | |||
Module Calibration Replacement Services | Optional | Optional | Optional |
On-Site STS Calibration | Optional | Optional | Optional |
Laboratory Module Calibration | — | — | Optional |
Maximize Efficiency | |||
STS Training for Technicians and Operators | Optional | ||
STS Training for Engineers | Optional | Optional | Optional |
NI Managed Sparing | — | — | Optional |
On-Site Engineering Support | — | — | Optional |
Achieve Longevity | |||
Life-Cycle Consulting Services | — | — | Optional |