My device does not appear in MAX
- Updated2023-08-04
- 1 minute(s) read
My device does not appear in MAX
Local Devices
Complete the following steps to troubleshoot a local device that does not appear in MAX.
- Verify that the device shows up in Windows Device Manager. If it does not, verify the connection between the device and the local system.
- If your device is listed in Windows Device Manager, verify that you have the correct driver installed. Visit ni.com/drivers to download the latest version of your driver.
- If you have the correct driver installed, verify that the NI Device Loader service is running.
- Log in as a user with administrative privileges.
- (Windows 7) Select Start»Control Panel»Administrative Tools»Services. (Windows XP) Select Start»Control Panel»Administrative Tools»Services.
- Right-click the NI Device Loader service and select Properties from the drop-down menu.
- Make sure that the service status is Started. If it is not, use the Start button to start the service.
- Select View»Refresh or press the <F5> key to refresh the MAX configuration tree.
Remote Systems
Complete the following steps to troubleshoot a remote system that does not appear in MAX.
- Select View»Refresh or press the <F5> key to refresh the MAX configuration tree.
- Verify that the system is on the same subnet as the computer from which you are running MAX.
- Create a new remote system.