Contacting NI for Support

You can request support from NI if the available online resources do not meet your needs. Provide as much information as possible in your support request so NI service representatives fully understand the issue you are experiencing. NI can work with you to gather all the necessary information but preparing it ahead of time can reduce the amount of time it takes to process the support request.

Note NI cannot ensure support for any items added to the system's original shipping configuration, such as from a second-tier integrator, because they were not provided by NI. Please contact the responsible party first if you suspect the issue involves any of these items.

System Information

Before submitting any type of support or service request, collect the following information about your system from the system sticker.

  • Serial number
  • Part number
  • Model name
  • Configuration name
  • System tag

Submitting a Request for Calibration Services

To submit a request for calibration, complete the following steps.

  1. Collect your system information.
  2. Collect the applicable component model name and serial number.
  3. Contact your assigned NI Hardware Services Program Manager or the support channel defined in your service agreement to discuss service options.

Submitting a Request for RMA, Repair Services, or Replacement Parts

To submit a request for return materials authorization (RMA), repair, or to order replacement parts, complete the following steps.

  1. Collect your system information.
  2. Collect the applicable component part number and serial number.
  3. Contact your assigned NI Hardware Services Program Manager or the support channel defined in your service agreement to discuss service options.

Submitting a Request for Technical Support

To submit a request for general technical support, complete the following steps.

  1. Collect your system information.
  2. Visit ni.com/support, and select Submit or Manage a Service Request.
  3. Use the Service Request Manager to request technical support.