Troubleshooting Network Communication

If the CMS/MMS/EMSA-9065 does not connect to NI InsightCM Application with a status of Online, try the following troubleshooting tips:

  • Check the Ethernet cable connections on the CMS/MMS/EMSA-9065, host computer, and router.
  • If you have network firewalls or other security software enabled, try temporarily turning them off. You might also need to add an exception for NI InsightCM Application by completing the following steps:
    1. Navigate to the standard Microsoft Windows Control Panel utility for managing firewall settings.
    2. Click Allow a program or feature through Windows Firewall.
    3. Click Allow another program.
    4. Select NI InsightCM and click Add.
    5. Click OK and close the firewall settings.
  • Ensure that the ports are open to communication on the host computer. If you are using an intelligent switch on the network, ensure that the switch is not disabling these ports. Refer to the NI InsightCM Readme on ni.com/manuals for more information about host computer ports.
  • If you have multiple network cards on the host computer, ensure that you use the Windows Control Panel to disable all other network adapters, such as wireless adapters. Turning off the wireless antenna is insufficient.